Privacy Policy

Effective Date: 01/01/2026

At JoyfulHome, protecting your privacy is one of our highest priorities. We respect your privacy and are committed to protecting your personal data in accordance with globally recognized standards, including the GDPR.

1. Information We Collect

We may collect and process the following data about you:

• Identity Data: Name, age and family status.
• Contact Data: Email address, physical address, telephone/WhatsApp number, emergency contacts and National ID or Passport Number (where required).
• Health & Care Data: Information relevant to newborn care, maternal care, or specific caregiving needs provided during the Client Needs Assessment. Information relating to newborns and infants is collected only through parents or legal guardians and solely for the provision of services.

2. How We Use Your Data

We only use your personal data for the following purposes:

• To provide and manage our services whilst meeting the legal and regulatory obligations.
• To communicate with you regarding bookings, inquiries, and care plans.
• To ensure the safety, well-being, and bespoke care of your family.

3. Data Security & Retention

We implement strict security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We only retain your data for as long as necessary to fulfill the purposes we collected it for, including any legal, regulatory or accounting requirements.

4. Your Rights

Under global data protection standards (GDPR), you have the right to:

• Request access to your personal data.
• Request correction or deletion of your personal data.
• Withdraw consent at any time where we are relying on consent to process your data.

5. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]

Phone: +256 700 143 143